Returns Policy

1. Returns Eligibility:

  • To be eligible for a return, the item must be unused, unworn, and in the same condition as received.
  • The return must be initiated within 5 days from the date of delivery.

2. How to Initiate a Return:

  • Please contact us at rachellancasterart@gmail.com within 5 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will guide you through the returns process and provide you with a return authorization.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed.

    5. Defective or Damaged Items:

    • In the rare case that you receive a defective or damaged item, please contact us immediately, and we will arrange for a replacement or refund.

    7. Store Credit:

    • If you prefer, we also offer store credit for eligible returns, which can be used for future purchases on our website.

    8. Final Sale Items:

    • Certain items may be marked as final sale and are not eligible for returns. Please check the product description for details.

    9. Changes to This Policy:

    • Rachel Lancaster Art reserves the right to update or modify this returns policy at any time without prior notice. Please review this page periodically for changes.

    If you have any questions or concerns regarding our Returns Policy, please contact us at rachellancasterart@gmail.com.

    Thank you for choosing us! We appreciate your business.